I'm the executive director of a company which produces communication media
software, our principle program being a chat client.
Sometime back, in the days when I was still working for this company in
technical and product support services, we used to do a lot of real time on-line
support service on our chat server.
One day on site, I saw a man come into the room I happened to be working in. As
I had the official company insignia of a support tech by my name, everyone else
in the rather crowded room kept telling him to ask me. Now, keep in mind, all
the chat dialogue in the room was scrolling very quickly. New users often find
it difficult to follow a "threaded" conversation, and this guy was no exception.
Him: "LADY? CAN YOU HELP ME OR NOT???!!!"
Me: "What seems to be the problem?"
Him: "HUH???!!! ..WAS THAT TO ME?!!!"
Me: "Yes; what seems to be the problem?"
Him: "WHAT??????!!!!!!! I CAN'T FOLLOW YOU!!!!!!! WHAT DID YOU SAY???!!! ARE
YOU GOING TO HELP ME OR NOT???!!!"
Me: "Yes, sir. I'm trying to ascertain the nature of your problem. Let me move
us both to a private room where we can speak without all of these other
Him: "I TOLD YOU!!! I DON'T HAVE TIME!!!! I NEED HELP NOW!!!!"
Me: "Yes. What is the problem you need help with?"
Him: "I NEED TO KNOW HOW TO GET ON THE INTERNET!!!!!"